This policy explains what personal data LeadHounds handles, why, and your rights under UK GDPR. It covers two groups of people: our customers (businesses that subscribe) and their website visitors (people who chat with an assistant).
| Who | Data | Why |
|---|---|---|
| Customers | Business name, contact name, email, phone, website address | To provide the Service, send lead alerts, and support you |
| Customers | Payment details | Handled entirely by Stripe — we never see or store card numbers |
| Website visitors | Name, phone/email, and job details a visitor chooses to type into the chat | To deliver that lead to the business whose website they used |
For visitor leads, the subscribing business is the data controller (it decides why the data is collected) and LeadHounds is a data processor acting on its instructions. For customer account data, LeadHounds is the controller.
Leads are stored securely and retained while the business's subscription is active so they appear in its dashboard. When a subscription ends, stored leads are deleted on request or after a reasonable winding-down period. Billing records are kept as required by tax law.
We share data only with the service providers needed to run LeadHounds: our hosting provider, Stripe (payments), and the email provider that delivers lead alerts. Each processes data only on our instructions.
Under UK GDPR you can request access to, correction of, or deletion of your personal data, and you can complain to the ICO (ico.org.uk). If you contacted a business through its chat assistant, you can also exercise these rights directly with that business — we'll help them comply.
Privacy questions or requests: email us at the address on your invoice or use the chat on this site.